Shipping policy
Shipping & Delivery Policy
AnerTech
Last updated: 18 October 2026
At AnerTech, we aim to make your shopping experience as simple and convenient as possible. We work with trusted fulfilment partners to ensure your orders are carefully prepared and delivered to you.
Below you'll find information about our shipping costs, delivery times and what to do if something goes wrong.
1. Shipping Destinations
AnerTech currently offers delivery within the United Kingdom.
We do not currently offer international shipping.
Delivery availability may vary for certain UK locations, including the Scottish Highlands, islands, Northern Ireland and other remote areas.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
2. Shipping Costs
Standard UK Delivery — £1.99
We offer free standard delivery to eligible UK addresses, on orders over £50.
If a delivery location is subject to restrictions or additional charges, these will be communicated before your order is placed.
3. Estimated Delivery Times
Our standard UK delivery timeframe is approximately 3–4 working days, based on our fulfilment partner's published estimate.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates rather than guaranteed arrival dates.
Please note that delivery may occasionally take longer during busy periods, public holidays, severe weather or circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will aim to keep you informed.
4. Order Processing
Once your order has been placed and payment has been confirmed, it will be forwarded to our fulfilment partner for processing.
Orders are prepared and dispatched according to our fulfilment partner's operating schedule.
Where applicable, additional processing time may be required before dispatch.
Our estimated delivery timeframe should not be interpreted as a guaranteed dispatch date.
5. Order Confirmation
After completing your purchase, you will receive an order confirmation email at the email address provided during checkout.
This email will include details of your purchase and order reference.
Please check your spam or junk folder if you do not receive your confirmation email.
If you still cannot locate it, please contact us at support@anerskincare.com.
6. Dispatch and Tracking Information
Where tracking information is available, we will provide it by email once your order has been dispatched.
Tracking updates may take some time to appear after a parcel has been collected by the delivery provider.
Not all shipping services provide the same level of tracking information.
7. Delayed Deliveries
Although we aim to meet our estimated delivery times, occasional delays can occur.
If your order has not arrived within the expected timeframe, please contact:
Include your order number so we can investigate the delivery with our fulfilment partner.
Under applicable UK consumer law, goods must be delivered within the agreed timeframe or, where no delivery timeframe has been agreed, without undue delay and generally within 30 days.
Your statutory rights relating to delayed or undelivered goods remain unaffected.
8. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information during checkout.
Please check your delivery address carefully before placing an order.
If you notice an error, contact us as soon as possible at support@anerskincare.com.
We will make reasonable efforts to update your details before dispatch, although changes may not always be possible once an order has entered the fulfilment process.
Any responsibility for additional costs or failed delivery will be assessed according to the circumstances and applicable consumer law.
9. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us.
We will investigate the matter with our delivery partner and work towards an appropriate resolution.
AnerTech remains responsible for delivery until the goods come into your physical possession, or that of a person you have identified to receive them, subject to applicable legal exceptions.
Where an order is confirmed lost in transit, we will provide a replacement or refund as appropriate under UK consumer law.
10. Damaged or Incorrect Deliveries
If your order arrives damaged or contains an incorrect product, please contact us as soon as reasonably possible.
Email support@anerskincare.com with your order number and a description of the issue.
Photographs of the product and packaging may help us investigate, where available.
We will work with our fulfilment partner to resolve the issue.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
11. Multiple-Item Orders
If your order contains multiple products, items may occasionally arrive in separate packages.
Where this happens, delivery times may differ between items.
We will provide available shipping information to help you keep track of your order.
12. Returns and Refunds
If you wish to return a product or request a refund, please refer to our Return & Refund Policy.
You can also contact our customer support team for assistance.
Email: support@anerskincare.com
13. Contact Us
For questions about shipping, delivery or an existing order, please contact:
AnerTech
Customer Support: support@anerskincare.com
Website: https://shopaner.com
We aim to respond to customer enquiries within two working days.
14. Your Consumer Rights
Nothing in this Shipping & Delivery Policy excludes or limits your statutory rights under applicable UK consumer protection legislation.
Where your statutory rights provide greater protection than this policy, those rights will take precedence.