Return & Refund Policy

AnerTech

Last updated: 18 October 2026

At AnerTech, we want you to shop with confidence. We take pride in offering thoughtfully selected products and aim to provide a straightforward, fair and transparent returns process.

If you're unhappy with your purchase or something isn't quite right, we're here to help.

1. Your Right to Cancel — 14 Days

Under the Consumer Contracts Regulations 2013, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

To exercise your right to cancel, you must notify us within this 14-day period by emailing support@anerskincare.com.

After notifying us of your cancellation, you have a further 14 days to return the goods.

For orders containing multiple items delivered separately, the cancellation period generally begins when you receive the final item.

Certain products may be exempt from cancellation rights under applicable UK law.

2. How to Request a Return

To request a return, please contact:

Email: support@anerskincare.com

Please include:

• Your order number

• The product you wish to return

• Your reason for returning, if you would like to provide one

We will respond with the appropriate return instructions and return address.

Please contact us before sending any products back, as the correct return location may vary depending on the item.

You do not need to wait for our approval to exercise your statutory cancellation rights, provided you notify us within the required period.

3. Return Conditions

For change-of-mind returns, we ask that you:

• Handle products with reasonable care

• Include any accessories or components supplied with the product

• Package returned items securely to prevent damage in transit

• Return the goods within 14 days of notifying us of your cancellation

You may inspect and handle goods as you reasonably would in a physical shop.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction from your refund to reflect any resulting reduction in value, where permitted by law.

Original packaging is appreciated but is not a requirement for exercising your statutory cancellation rights.

4. Return Shipping Costs

Change-of-mind returns

For returns where you have changed your mind, you are responsible for the direct cost of returning the goods, unless we agree otherwise.

We recommend using a tracked delivery service and retaining proof of postage.

Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged, incorrect or not as described, AnerTech will cover reasonable return shipping costs where required by law.

Please contact us before arranging a return so we can provide the appropriate instructions.

5. Damaged, Faulty or Incorrect Products

We take product quality seriously.

If your order arrives damaged, faulty or incorrect, please email support@anerskincare.com as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where available and helpful.

We may request additional information to investigate the problem with our fulfilment partner.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

For qualifying faulty goods, customers generally have a 30-day short-term right to reject. Additional statutory remedies may apply after this period.

Your statutory rights are not limited by any shorter reporting deadlines imposed by our suppliers.

6. Refunds

Once a return has been received or sufficient evidence of its return has been provided, we will process any refund due in accordance with applicable consumer law.

For valid cancellations under your statutory cancellation rights, refunds will include:

• The price paid for the returned goods

• The cost of standard outbound delivery, where required by law

If you selected a more expensive delivery method than our least expensive standard delivery option, additional delivery charges may not be refundable.

We will issue cancellation refunds within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where an order is cancelled before goods have been dispatched, refunds will be processed within 14 days of receiving your cancellation notice.

Refunds will normally be made using the original payment method unless otherwise agreed.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Refunds relating to faulty or misdescribed goods will be handled in accordance with your statutory rights.

7. Exchanges

If you would like to exchange an item for a different product, colour or size, please contact support@anerskincare.com.

Where a direct exchange is unavailable, we may recommend returning your original purchase and placing a new order.

Requests involving faulty or incorrectly supplied products will be handled in accordance with your statutory consumer rights.

8. Missing or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us.

Include your order number and any relevant delivery information.

We will investigate the issue with our delivery and fulfilment partners and work towards an appropriate resolution.

If goods are lost in transit or are not delivered, we will provide the remedies required under applicable UK consumer law.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@anerskincare.com.

If the order has already entered the dispatch process, we may be unable to stop shipment.

This does not affect your statutory right to cancel eligible online purchases.

10. Exceptions to Returns

Certain goods may be exempt from statutory change-of-mind cancellation rights, including:

• Products made to your specifications or clearly personalised

• Certain sealed products unsuitable for return due to health protection or hygiene reasons, once unsealed after delivery

• Other goods specifically exempt under applicable consumer law

These exceptions apply only where legally permitted.

Your statutory rights in relation to faulty, damaged or misdescribed goods remain unaffected.

11. Return Address

Please contact our customer support team before returning any items.

Email: support@anerskincare.com

We will provide the appropriate return address and instructions for your order.

Please do not send returns to an address found on product packaging unless we have specifically instructed you to do so.

12. Contact Us

For questions about returns, refunds, damaged items or your order, please contact:

AnerTech

Customer Support: support@anerskincare.com

Business contact address: mjmcnally23@gmail.com

We aim to respond to customer enquiries within two working days.

13. Your Statutory Rights

Nothing in this policy excludes, restricts or affects your statutory consumer rights under applicable UK legislation, including:

• The Consumer Rights Act 2015

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Other applicable consumer protection legislation

Where your statutory rights provide greater protection than this policy, those rights will take precedence.